Privacy Policy

1. Introduction

At Forfaits IPTV, we place paramount importance on protecting your privacy. This policy explains what data we collect, how we use it, and what your rights are.

By using our site forfaitsiptv.services, you accept the practices described in this policy.

2. Data Controller

The data controller for personal data is Forfaits IPTV, reachable at: forfaitsiptv@gmail.com

3. Data Collected

3.1 Data Provided by You

When ordering or contacting us, we may collect:

• Email address
• Payment information (processed by our secure providers)
• Any information you choose to share with us

3.2 Automatically Collected Data

We use Umami Analytics (umami.is), a privacy-friendly web analytics solution. Umami only collects:

• Pages visited
• Referral source (where you came from)
• Country of origin (based on IP address, without storing the IP)
• Device type and browser (generic information)

4. Purpose of Processing

Your data is used to:

• Process and deliver your orders
• Provide technical support
• Improve our site and services (anonymized analytics)
• Respond to your contact requests
• Meet our legal obligations

5. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance: processing your orders
• Legitimate interest: improving our services, analytics
• Legal obligation: invoice retention, tax compliance

6. Data Sharing

We never sell your personal data. We may only share it with:

• Payment providers: to process your transactions securely
• Hosting provider: for technical site operation
• Authorities: if required by law

7. Data Retention

We retain your data for the following periods:

• Order data: subscription duration + 3 years (legal obligations)
• Contact data: 3 years after last contact
• Analytics: aggregated data retained indefinitely (non-personal)

8. Your Rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to certain processing

To exercise these rights, contact us at: forfaitsiptv@gmail.com

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

10. Cookies

Our site does not use marketing or advertising tracking cookies. For more details, see our Cookie Policy.

11. Changes

We may update this privacy policy. The last update date is indicated at the top of this page.

12. Contact

For any questions regarding this policy or your personal data:

Email: forfaitsiptv@gmail.com